At Direct Brakes, we've revolutionized brake service by bringing the repair shop to you. Since 2015, our mobile technicians have performed over 15,000 brake services at homes, offices, and roadside locations across the region. This FAQ covers everything you need to know about our unique mobile service model.
Why Choose Mobile Brake Service?
Mobile service eliminates the hassle of waiting at repair shops while providing the same quality work. Our vans are equipped with professional tools and genuine parts, allowing us to perform complete brake jobs wherever you're parked.
Service Basics
We're a fully mobile brake service that comes to you with several advantages:
- No waiting rooms: Work is done while you go about your day
- Transparent pricing: Flat-rate quotes before we start
- Same quality: ASE-certified technicians using professional equipment
- Time savings: Average 2-hour service vs 4+ hours at shops
| Feature | Direct Brakes | Traditional Shop |
|---|---|---|
| Come to You | Yes | No |
| Wait Time | 0 minutes | 2-4 hours |
| Same-Day Service | Usually available | Often booked days out |
| Warranty | 12 months/12,000 miles | Varies by shop |
Our fully-equipped service vans can handle nearly all brake system repairs:
- Complete brake jobs: Pads, rotors, calipers
- Brake fluid services: Flushes and replacements
- Diagnostics: ABS, brake warning lights
- Emergency repairs: Stuck calipers, line replacements
- Preventative maintenance: Inspections, lubrication
The only exceptions are major brake system overhauls requiring lifts, which we'll advise you about during our free inspection.
Scheduling & Timing
Our standard response times:
- Same-day appointments: Typically available if booked by 1pm
- Next-day service: Available for all non-emergency work
We operate 7 days a week with these service hours:
- Weekdays:8am - 7pm
- Weekends: 8am - 5pm
Typical service durations:
- Brake inspection: 20-30 minutes
- Pad replacement (front or rear): 1.5-2 hours
- Full brake job (pads & rotors): 2-3 hours
- Brake fluid flush: 45 minutes
- Caliper replacement: 2-2.5 hours per axle
These times are typically 30% faster than shops since you're not waiting behind other vehicles.
Pricing & Payment
Actually, our mobile service averages 15-30% less than dealerships and 10-20% less than independent shops. Here's why:
- No shop overhead: We don't pass along facility costs
- Efficient routing: Serving multiple customers in your area
- Direct parts sourcing: We buy wholesale and pass savings to you
Price Comparison Example
Front Brake Job (Pads & Rotors):
- Dealership: $450-600
- Independent Shop: $350-500
- Direct Brakes Mobile: $275-425
We accept all major payment methods for your convenience:
- Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
- Mobile Pay (Apple Pay, Google Pay)
- Cash
Important: Payment is collected after service completion when you're satisfied with the work.
Warranty & Guarantees
All Direct Brakes services include:
- Parts Warranty: 12 months/12,000 miles
- Labor Warranty: 12 months/12,000 miles
- Roadside Guarantee: If issues arise within 72 hours, we'll come back at no charge
Our 100% Satisfaction Guarantee means:
- If you're not completely happy with the service, we'll make it right
- No-charge follow-up visits within 30 days
- Full refund available if we can't resolve your concerns